Effective Date: 24 September 2026
We want you to be happy with your Black & White Culture order.
Because many of our products are made or fulfilled on demand, we encourage you to review product details and size information carefully before ordering.
Damaged, Defective or Incorrect Products
Please contact us if you receive a damaged product, defective product, incorrect product, or an item that materially differs from what you ordered.
Requests should be raised within 7 days of delivery.
Email us at bwcsupport@budgetreach.com and include your order number, the reason for your request, and clear photographs showing the issue.
Once verified, we may offer an appropriate replacement, exchange or refund.
Size Exchange
Eligible apparel may be exchanged once for a different size.
A size-exchange request must be raised within 7 days of delivery.
To qualify, the product must be unworn, unwashed, in its original condition, and have its original tags attached. The requested replacement size must also be available.
For size exchanges requested by the customer, reverse shipping charges are borne by the customer. If the incorrect size was sent by us, the customer will not be responsible for the additional shipping cost.
Change of Mind
Because products may be made or fulfilled specifically against an order, we generally do not accept returns solely for change of mind, personal preference or an incorrectly selected product.
This does not affect rights available for defective, damaged, incorrect or misrepresented products under applicable law.
Items Not Eligible for Return or Exchange
A return or exchange may be declined where the request is made after 7 days, the product has been worn, washed or altered, tags have been removed, the product has been damaged after delivery, or it is not returned in its original condition.
Refunds
Where a refund is approved, prepaid orders will normally be refunded through the original payment method.
For eligible COD refunds, we may request bank account or UPI details to process the refund.
Refund processing times may vary depending on banks and payment providers.
Replacements
Where a replacement is approved, we will attempt to provide the same product or requested eligible size.
If the item is unavailable, we may offer an alternative resolution such as a refund or store credit, subject to customer agreement and applicable law.
Order Cancellation
An order can generally be cancelled only before it enters processing or production.
Once production begins, cancellation may no longer be possible.
If you need to cancel an order, contact us as soon as possible at bwcsupport@budgetreach.com.
Contact
For returns, exchanges or refunds:
Black & White Culture
Email: bwcsupport@budgetreach.com